FAQ

Frequently Asked Questions

🛍️ Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are encrypted and processed securely.

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us within 12 hours of placing your order if you need to make changes. Once an order has been dispatched, we're unable to modify or cancel it.

Will I receive an order confirmation?
Yes! A confirmation email with your order details and tracking information will be sent to you as soon as your order is placed and dispatched.

🚚 Shipping & Delivery

Where do you ship?
We ship across the UAE and GCC region, as well as internationally. Shipping availability and rates are shown at checkout based on your location.

How long does delivery take?
Delivery times vary by location. Within the UAE, orders typically arrive within 5–10 business days. International orders may take longer depending on the destination and customs processing.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery status in real time.

Do you offer free shipping?
Free shipping promotions are available from time to time. Check our homepage or subscribe to our newsletter to stay updated on current offers.

🔄 Returns & Refunds

What is your return policy?
We want you to love what you ordered. If you're not satisfied, you may request a return within 7 days of receiving your item, provided it is unused and in its original packaging. Please contact our support team to initiate the process.

How long does a refund take?
Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.

What if my item arrived damaged or incorrect?
We sincerely apologize if this happened. Please reach out to us within 48 hours of delivery with photos of the item, and we'll make it right as quickly as possible.

📦 Products

Are your products authentic and high quality?
Absolutely. At Arbi Bazar, we carefully curate every product in our catalog to ensure it meets our quality standards. We believe in offering items that genuinely improve everyday life — no filler, no compromise.

Do your products come with a warranty?
Warranty coverage varies by product. Any applicable warranty information is listed on the individual product page. Feel free to contact us if you have specific questions.

📬 Contact & Support

How can I get in touch with you?
Our support team is here to help. You can reach us via the Contact Us page and we'll respond as soon as possible, typically within 1–2 business days.

Do you have a physical store?
We are an online-only store, which allows us to offer a wider selection and ship directly to your door — wherever you are.

Our story

We believe everyday life deserves better products.

Arbi Bazar was built to bring curated, quality home and lifestyle products to UAE families.

How it started

Born from a simple frustration.

Finding quality everyday products in the UAE felt harder than it should. Markets were flooded with cheap goods, and premium alternatives were buried under layers of complexity and markup.

So we built Arbi Bazar — a carefully curated store where every product earns its place. No padding, no junk, no compromise.

What we stand for

Curated with intention. Delivered with care.

Every product on Arbi Bazar goes through our quality vetting process. We source, test, and only list what we would genuinely use in our own homes.

Paired with UAE-optimised logistics and real human support, we make sure your experience is as good as the product you receive.

What drives us

Our values

🎯
Quality first
We never list a product we wouldn't use ourselves. Every item is vetted before it goes live.
🤝
Customer obsessed
From WhatsApp support to easy returns, we design every touchpoint around you.
🌍
UAE built
We understand the UAE market, its pace, and what local families actually need at home.
8,000+
UAE customers
4.8★
Average rating
500+
Products curated
1-3 days
UAE delivery

Ready to upgrade your everyday?

Explore our curated collections and find products that genuinely improve your home and daily life.

Shop the store
Help centre

Frequently asked questions

Everything you need to know about ordering, delivery, and returns.

🔍
Categories
📦 Orders & Shipping
We offer next-day delivery across all UAE emirates for orders placed before 2pm. Remote areas may take 1-2 additional days.
Yes! Free shipping on all orders above AED 150. Orders below have a flat AED 20 delivery fee.
Absolutely. Once your order ships, you will receive a tracking link via email and SMS. You can also track via our WhatsApp support.
🔄 Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us and we will arrange a free collection.
Refunds are processed within 3-5 business days once we receive and inspect the returned item. Credit card refunds may take an additional 3-5 days depending on your bank.
We are sorry to hear that. Please contact us within 48 hours with a photo of the damage and we will send a replacement or issue a full refund immediately.
💳 Payments
We accept Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for all UAE orders. All online payments are secured with 256-bit SSL encryption.
Yes! COD is available for all UAE orders. A small AED 10 handling fee applies for COD orders.
Yes, all prices are displayed in UAE Dirhams (AED) by default. International customers will see prices converted to their local currency at checkout.
📦 Products
Every product on Arbi Bazar is manually reviewed by our team before listing. We test for quality, durability, and value. If we would not use it ourselves, we do not sell it.
Yes. All electronics and kitchen appliances come with a minimum 1-year warranty. Specific warranty details are listed on each product page.
Absolutely! Send us a message via WhatsApp or our contact form and we will do our best to source it for you.
🤔
No results for that search. Try different keywords or contact us.
Still have questions?
Our team is available on WhatsApp and live chat.
Get in touch

We're here to help

Our friendly team usually responds within a few hours.

Talk to us directly

Whether you have a question about an order, a product, or anything else — our team is ready to help via your preferred channel.

💬
WhatsApp
+923032238551 · Usually replies in minutes
→
✉️
Email
hello@arbibazar.com · Within 24 hours
→
📸
Instagram DM
@arbibazar
→
📅 Support hours (UAE time)
Saturday – Thursday9am – 10pm
Friday2pm – 10pm
Public holidaysLimited availability
Send us a message
✅
Message sent!
Thank you for reaching out. Our team will get back to you within a few hours.

In a hurry? Message us on WhatsApp for an instant reply.

Shipping & Returns

Simple, transparent policies — because you should know exactly what to expect when you shop with us.

🚀
UAE Delivery
Next day
Order before 2pm
🆓
Free Shipping
AED 150+
All UAE orders
🔄
Returns Window
30 days
Free return pickup
💰
Refund Time
3–5 days
After item received

🚚 Shipping policy

Region Delivery time Cost
Dubai Next day (order before 2pm) Free over AED 150 · AED 20 below
Abu Dhabi Next day (order before 2pm) Free over AED 150 · AED 20 below
Sharjah, Ajman, UAQ 1–2 business days Free over AED 150 · AED 20 below
Ras Al Khaimah, Fujairah 1–3 business days Free over AED 150 · AED 25 below
Remote UAE areas 2–4 business days AED 30 flat rate
📦 Order tracking: You will receive a tracking link via email and SMS within 2 hours of dispatch. You can also contact us on WhatsApp for live updates.

Orders placed before 2:00 PM (UAE time) Sunday through Thursday are dispatched the same day. Orders placed after 2pm or on Friday are dispatched the following business day.

All orders include tracking. We partner with leading UAE logistics providers to ensure reliable, fast delivery to your door.

🌍 International shipping

RegionEstimated timeCost
Saudi Arabia, Kuwait, Bahrain, Qatar, Oman3–6 business daysFrom AED 45
Europe, UK7–14 business daysFrom AED 85
USA, Canada10–18 business daysFrom AED 95
Rest of world10–21 business daysCalculated at checkout
⚠️ Customs & duties: International orders may be subject to customs fees or import duties in your country. These are the buyer's responsibility and are not included in our shipping rates.

🔄 Returns policy

We want you to love what you ordered. If you are not completely satisfied, here is how our return process works:

  • Returns accepted within 30 days of delivery date
  • Items must be unused, in their original packaging
  • We offer free return pickup for all UAE orders
  • Items damaged by misuse are not eligible for return
  • Sale or clearance items are final sale and cannot be returned

How to start a return: Contact us via WhatsApp (++923032238551) or email (hello@arbibazar.com) with your order number and reason for return. We will arrange collection within 24 hours.

💰 Refunds

Once we receive and inspect your returned item, we will process your refund within 3–5 business days.

  • Credit/debit card refunds: 3–5 business days after processing
  • Apple Pay refunds: 1–3 business days after processing
  • Store credit: Issued instantly upon return approval
  • COD orders: Refunded via bank transfer within 5 business days
💡 Prefer store credit? Choose store credit instead of a refund and we will add an extra 10% bonus to your credit balance as a thank you.

📦 Damaged or wrong items

If your item arrives damaged, defective, or is not what you ordered — we will make it right immediately, no questions asked.

  • Contact us within 48 hours of delivery
  • Send a photo of the item and packaging
  • We will send a replacement or issue a full refund within 24 hours of your report
  • No need to return the damaged item in most cases

❓ Quick FAQ

Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placing. Contact us immediately on WhatsApp for the fastest response.

Do you offer Cash on Delivery?
Yes — COD is available for all UAE orders. A small AED 10 handling fee applies.

What if I am not home during delivery?
Our courier will attempt delivery twice. After that, your order is held at a local collection point for 5 days before being returned to us.

Can I exchange an item for a different size or colour?
Yes. Contact us and we will arrange an exchange. Exchanges are processed as a return + new order for fastest turnaround.

Still have questions?
Our team responds in minutes on WhatsApp.